Introduction

New Chapter Hypnotherapy is committed to protecting your privacy and ensuring that your personal data is handled in a safe and secure manner. This Privacy & Data Protection Policy outlines how we collect, use, store, and protect your information in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is New Chapter Hypnotherapy.

Contact details: amy@newchapterhypnotherapy.co.uk

2. Information We Collect

We may collect the following types of personal data:

Personal Identifiable Information: Name, address, phone number, email address, and date of birth.

Health Information: Details provided by you during consultations or sessions relevant to hypnotherapy services.

Payment Information: Billing details necessary for processing payments.

Communication Data: Emails, messages, and other correspondence with us.

3. How We Use Your Information

Your personal data is used for the following purposes:

To provide hypnotherapy services and tailor sessions to your needs.

To communicate with you about appointments, services, and updates.

To manage payments and invoicing.

To comply with legal and regulatory requirements.

For internal record-keeping and quality assurance.

4. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for us to use your data for specific purposes.

Contractual Obligation: To provide the services you have requested.

Legal Obligation: To comply with legal and regulatory requirements.

Legitimate Interests: For purposes such as improving our services and safeguarding the business.

5. Data Sharing

We will never sell or rent your personal data. However, we may share your information with:

Service Providers: Third parties that assist us with payment processing, IT support, and other operational needs.

Legal Authorities: If required by law or to protect the rights, property, or safety of New Chapter Hypnotherapy, our clients, or others.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Health-related data is retained in accordance with professional guidelines.

7. Your Rights

Under data protection laws, you have the following rights:

Access: Request a copy of your personal data.

Rectification: Correct inaccurate or incomplete data.

Erasure: Request deletion of your data where applicable.

Restriction: Restrict processing of your data in certain circumstances.

Data Portability: Receive your data in a structured, commonly used format.

Objection: Object to the processing of your data for direct marketing or other purposes.

Withdraw Consent: Withdraw your consent at any time.

To exercise your rights, please contact us at amy@newchapterhypnotherapy.co.uk

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include encryption, secure storage, and regular audits.

9. Cookies

Our website may use cookies to enhance your user experience. Cookies are small files stored on your device that help us understand website usage and improve functionality. You can manage your cookie preferences in your browser settings.

10. Updates to This Policy

We may update this Privacy & Data Protection Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.

11. Contact Us

If you have any questions or concerns about this Privacy & Data Protection Policy, or how your data is handled, please contact us:

Email: amy@newchapterhypnotherapy.co.uk

Phone: 07564956799

Effective Date: 13th January 2025